GovTech Upgrade: Lebanon Launches ‘Maak’ Digital Platform for Passport, Visa, and Residency Services
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The Arab Post
- . November 13, 2026
- . Update: November 13, 2026 10:14 pm
The digital platform Maak, which is a significant upgrade for the GovTech sector, was officially launched by Lebanon’s General Security Directorate on November 12, 2026. Lebanon Maak Digital Platform, The new electronic portal has enabled the citizens or foreign nationals to complete the necessary passport and visa and residence processes online, which has greatly reduced the need to visit government offices. The verified launch is part of a wider initiative by the government of Lebanon to modernize the country’s political processes and improve civic accessibility.
Lebanon General Security Introduces the Maak Digital Platform
The launch of the Lebanon Maak digital platform on Thursday is a dramatic structural change from the old, paper-based bureaucratic process. The system is available as a mobile app for both iOS and Android devices, and as a secure web-based portal to give users continuous digital access to important civic and immigration services.
In a statement made on November 12, TechAfrica News reports that it was being actively developed in partnership with the private technology group, Pro IT Solutions, and Intelligencia. Dr. Yehia Taher and Ali Melhem, both tech executives, stressed the importance of linking safe digital infrastructure and AI solutions directly to support the next generation of efficient, transparent public services in Lebanon.
Streamlining Passport, Visa, and Residency Services
The main objective of this much overdue GovTech enhancement is to compensate for the difficulties in administration that have long been a burden on Lebanese public services. The platform provides a single point of civic applications, where the user can upload documents digitally, apply for documents, and follow the status of the transactions in real time, without having to go to security branches again.
The system can be used for a variety of important requests, as explained by the General Directorate of General Security. New features are booking appointments for obtaining a first passport, processing bio passport renewals and/or obtaining certified photocopies of passports. Moreover, digitised visa and residency services will be a huge help for expatriates and foreign nationals. The system will be used to process entry visas and simplify the granting of standard and permanent residency visas.
This special security portal is part of the new e-government programmes. In July 2026, the government launched the Dawlati digital platform to handle the requests of municipalities and ministries. But as Muslim Network TV reported recently, Dawlati is more in charge of general administrative duties, while the Maak digital platform is devoted to the security, immigration and identity verification handled by the General Security Directorate.
Enhancing Efficiency Amid Economic Pressures – Lebanon Maak Digital Platform
This push to digital transformation in Lebanon comes at a critical time. Macroeconomic pressures and inefficient public sector institutions have severely limited the ability of the public administration to operate effectively and efficiently on-going problems have been exacerbated by the impact of the crisis.Public administration has been severely and chronically affected by macroeconomic pressures and inefficient public administration institutions, and the crisis has deepened its problems.
Experts at the development side across the world have long observed that digitising the essential functions of government effectively decreases the chances of corruption, streamlines red tape and delivers highly transparent service delivery. The Lebanese government’s ability to move all passport, visa and residency processing online is expected to restore the public’s trust in state institutions and help alleviate daily administrative red tape for citizens.
The formal roll out of the Lebanon Maak digital platform on November 12, 2026, is a critical GovTech leap for the country’s civil infrastructure. The General Security Directorate is taking practical measures to modernize governance by introducing a secure, one-stop portal for various passport, visa and residency services. This digital transition is a key investment in delivering a more efficient, transparent and citizen-oriented government in Lebanon, as citizens and residents start to use the application for administrative purposes.
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